Contact
Contact us
Have a question, feedback, or need help? Get in touch and our team will respond as soon as possible.
Response time
We aim to respond within
24–48 hours
Frequently asked questions
How do I reset my password?
Choose “Forgot password” on the sign-in page and follow the instructions sent to your email.
Go to sign-inI haven’t received my purchased credits. What should I do?
Credits appear after payment is confirmed. Refresh the page; if the purchase remains pending, email us with your transaction details.
Can I request a refund?
Read our refund policy for eligibility and the refund process.
Refund policy (English)How do I report a bug?
Email support@lipsyncvideo.ai with a description of the issue, screenshots if possible, and your browser and device.